Incomplete data sets are often encountered in the analysis of quality-of-li
fe (QOL) data. The incompleteness arises from two major sources, namely, mi
ssing responses and artificial quantification of response categories. Shen
and Lai (1998a) propose using Optimal Scaling (OS) to tackle the problem. T
he OS method based on numerical iterative approach attempts to restore the
continuous property of the measurements and provide estimates for missing r
esponses. However, the OS leads to convergence problem when there are many
missing values in the data set; and it incorporates no mechanisms to provid
e the standard errors of the mean estimates when missing values are filled.
Hot-deck imputation is therefore suggested. This paper presents a simulati
on study to show that the random hot-deck imputation yields reasonable esti
mates for the population mean and generally preserves the distribution of t
he population. In addition, when applying the random hot-deck imputation, v
alid estimates for the standard error of the mean estimate can be obtained
using the variance formula due to Lai (1998). With hot-deck imputation taki
ng care of the missing responses and OS quantifying the response categories
, it is postulated that the problem of data incompleteness can be more sati
sfactorily handled. By applying the proposed techniques to real survey data
, this paper also presents the change of the QOL of Hong Kong residents in
the last decade leading to the turning point of the metropolis in 1997.