Total Quality Management programmes at smaller manufacturers: benchmarkingtechniques and results

Authors
Spencer, MS Loomba, APS
Citation
Ms. Spencer et Aps. Loomba, Total Quality Management programmes at smaller manufacturers: benchmarkingtechniques and results, TOT QUAL M, 12(5), 2001, pp. 689-695
Citations number
12
Categorie Soggetti
Management
Journal title
TOTAL QUALITY MANAGEMENT
ISSN journal
09544127 → ACNP
Volume
12
Issue
5
Year of publication
2001
Pages
689 - 695
Database
ISI
SICI code
0954-4127(200108)12:5<689:TQMPAS>2.0.ZU;2-Q
Abstract
This article examines the Total Quality Management (TQM) practices employed by the smaller manufacturing firms in American industries and the results of those practices based on the data collected through a survey of APICS me mber firms. It aims to provide a benchmark of TQM practices for other small er manufacturers to use. The result of the study should interest managers/ policy-makers in small manufacturing firms trying to implement TQM.