ARE THE PARTS BETTER THAN THE WHOLE - THE EFFECTS OF DECOMPOSITIONAL QUESTIONS ON JUDGMENTS OF FREQUENT BEHAVIORS

Authors
Citation
G. Menon, ARE THE PARTS BETTER THAN THE WHOLE - THE EFFECTS OF DECOMPOSITIONAL QUESTIONS ON JUDGMENTS OF FREQUENT BEHAVIORS, Journal of marketing research, 34(3), 1997, pp. 335-346
Citations number
31
Categorie Soggetti
Business
ISSN journal
00222437
Volume
34
Issue
3
Year of publication
1997
Pages
335 - 346
Database
ISI
SICI code
0022-2437(1997)34:3<335:ATPBTT>2.0.ZU;2-2
Abstract
The author investigates whether using a decompositional question (whic h decomposes an event into subcategories and elicits frequencies at th e subcategory level) is effective in increasing the accuracy of freque ncy judgments elicited in consumer surveys. Results of a study show th at the decompositional question makes the process of eliciting frequen cies less effortful and enhances the accuracy of the elicited frequenc ies for frequent, irregular behaviors (i.e., occurring at sporadic int ervals), but not for frequent, regular behaviors. Mediational analyses confirm that these effects manifest because the decompositional quest ion triggers an episodic recall strategy, which enhances the efficienc y of the judgment formulation process for irregular behaviors but inte rferes with the normal process for regular behaviors.