We provide a general and nonperturbative theoretical basis for quantum refl
ection of an ultracold atom incident on a cold or warm surface. Sticking is
identified with the formation of a long-lived resonance, from which it eme
rges that the physical reason for not sticking is that the many internal de
grees of freedom of the target serve to decohere the incident one body wave
function, thereby upsetting the delicate interference process necessary to
form a resonance. We then explore the transition to the post-threshold beh
avior, when sticking prevails at higher incident energies. Studying the WKB
wave functions of the atom provides a quick understanding of our results e
ven in the ultracold regime where WKB is not applicable. Explicit examples
are examined in detail and we predict the temperatures required to reach th
e various regimes.