Examines current and planned practices and the major benefits of commu
nication-intensive information system applications. The Internet, once
a government-controlled, tax-supported endeavor, is no longer restric
ted to noncommercial traffic. Contends that business use of the Intern
et has grown rapidly over the last several years, yet information tech
nology managers still struggle to evaluate the contribution of this ne
w technology in their organizations. Surveys were sent to a random sel
ection of 500 companies to analyze current use and impact of the Inter
net in a business setting. Reports on the variety of expected values t
o be derived from use of the Internet indicated by respondents.