During the past two decades, advances in computer technologies combined wit
h telecommunication technologies have led to the development of the Interne
t and its most popular application, the World Wide Web (WWW). Like many oth
er technologies, the WWW has not been free of problems and challenges. A De
lphi technique was utilized to assess a list of issues identified in the ex
isting literature. In addition to this list, the panel of experts who parti
cipated in the Delphi study identified other critical issues and eventually
ranked them in their order of priority and importance. The critical issue
identified provides closer insights into issues affecting the overall utili
zation and management of Web-enabled technologies, and offers many implicat
ions and challenges for businesses, governments and the user community.