Knowledge-based system for estimating steel plant performance

It is vital that an enterprise establishes the relative performance of its processes within any market sector. As an enterprise measures and monitors the performance of its competitors' processes vis-A-vis their own, the ente rprise can be described as initiating a benchmarking study. This paper desc ribes the knowledge acquisition methodology and the knowledge management me thodology adopted for the development of a knowledge-based system to estima te the cash cost performance of the product delivery process of steel plant s. It will show how the combination of the two methodologies interacted to produce and implement a successful knowledge-based system that estimated th e cash cost performance of an electric arc furnace from incomplete and qual itative information.