Modeling of customers' interactive control of service processes

Authors
Ludwig, H
Citation
H. Ludwig, Modeling of customers' interactive control of service processes, INFORMATION MODELING IN THE NEW MILLENNIUM, 2001, pp. 406-426
Categorie Soggetti
Current Book Contents
Journal title
INFORMATION MODELING IN THE NEW MILLENNIUM → ACNP
Year of publication
2001
Pages
406 - 426
Database
ISI
SICI code