Emotional contagion effects on product attitudes

Citation
Dj. Howard et C. Gengler, Emotional contagion effects on product attitudes, J CONSUM R, 28(2), 2001, pp. 189-201
Citations number
45
Categorie Soggetti
Economics
Journal title
JOURNAL OF CONSUMER RESEARCH
ISSN journal
00935301 → ACNP
Volume
28
Issue
2
Year of publication
2001
Pages
189 - 201
Database
ISI
SICI code
0093-5301(200109)28:2<189:ECEOPA>2.0.ZU;2-E
Abstract
Two experiments examine the existence of, and explanation for, emotional co ntagion effects on product attitudes. In the first experiment, emotional co ntagion occurred among "receivers" who "caught" a happy emotion from "sende rs" whom the receivers liked. The relationship between the emotion experien ced by senders and receivers was found to be mediated by receivers mimickin g smiling on the part of senders. Exposing receivers to happy senders they liked also resulted in receivers having a positive attitudinal bias toward a product. The happiness experienced by receivers via contagion was found t o mediate the effects of sender emotion and receiver liking of the sender o n receiver product attitudes. The second experiment replicated the first wh ile demonstrating that observation of the facial expressions of senders by receivers, thus allowing mimicking of smiling, was a necessary condition fo r emotional contagion to occur. The relevance of emotional contagion for un derstanding consumer behavior across various substantive domains is discuss ed.