A model for Web-based information systems in e-retailing

Successful Web-based information systems (WIS) are critical for electronic retailers to attract and retain consumers and deliver business functions an d strategy. However, the design and development of a WIS may include many b usiness, technology and user challenges. Understanding and fulfilling the c ritical requirements of these challenges will determine the success of a WI S commercial application. In this paper, we present an abstract model for W IS design in e-retailing. Unlike previous WIS research, this model offers a n integrated and overall view, where four interconnected layers are investi gated: business determinants; WIS; business interface; and users/customers. Through our discussion of this model, we provide researchers with a better understanding of WIS issues requiring further investigation, and provide p ractitioners with a foundation to understand WIS requirements and features for success.