Patients are supposed to be given care according to their needs. This conce
pt is, however, difficult to define and patients and caregivers may have di
fferent opinions about a patient's needs. Twenty patients were interviewed
and asked to give a definition of need, describe their needs while hospital
ized and depict what they do to make sure their needs are fulfilled. Ten gr
oups of needs were identified: communication, basic care, contact with othe
r people, behaviour of staff, empathy, competent caregivers, continuity, in
tegrity, participation in decision making, and pain relief. The description
s patients gave of how they ensured their needs were met could be divided i
nto two groups: openly seeking attention; or not wanting to disturb the sta
ff. Interviews with patients emphasized the importance of recognizing that
they have individual needs and varying abilities to see that their needs ar
e fulfilled.