Application of performance indicators in water utilities management - a case-study in Portugal

Citation
Rc. Marques et Aj. Monteiro, Application of performance indicators in water utilities management - a case-study in Portugal, WATER SCI T, 44(2-3), 2001, pp. 95-102
Citations number
3
Categorie Soggetti
Environment/Ecology
Journal title
WATER SCIENCE AND TECHNOLOGY
ISSN journal
02731223 → ACNP
Volume
44
Issue
2-3
Year of publication
2001
Pages
95 - 102
Database
ISI
SICI code
0273-1223(2001)44:2-3<95:AOPIIW>2.0.ZU;2-8
Abstract
This paper presents some issues concerning water supply systems assessment through performance indicators, based upon research work recently carried o ut in Portugal about water utilities. A proposal of 50 performance indicato rs divided into five different groups is presented here, namely structural indicators, operational indicators, water and service quality indicators, p ersonnel indicators and economic indicators. These indicators were associat ed with a hierarchical structure of knowledge or development according to d ifferent levels: basic level, development level and strategic level. The pe rformance indicators, structure, their implementation and assessment method ology and examples of some indicators, use concerning the characterisation or assessment of a water utility are also presented in the paper.