Comet Hale-Bopp was observed five times with ISOPHOT, the photometer on boa
rd ESA's Infrared Space Observatory (ISO) between 4.6 and 2.8 AU. Each time
, broadband photometry was performed using 4 different detectors, 5 apertur
es and 10 filters covering the range between 3.6 and 170 mum. Background ob
servations were performed with identical instrument settings at the same po
sitions on the sky several days after the comet observations. The observati
on strategy and the data reduction steps are described in some detail, incl
uding the techniques to correct for variable detector responsivity. The res
ulting inband power values of the Hale-Bopp observations and their uncertai
nties are given. The mean uncertainty is 25%. The final fluxes were compute
d, taking into account the zodiacal background, possible offset of the come
t's position from the center of the aperture, the brightness distribution w
ithin the coma, and the spectral energy distribution of the comet's emissio
n. Strong thermal emission from a broad size distribution of dust particles
was detected in all of the data sets, even at r = 4.6-4.9 AU pre-perihelio
n and 3.9 AU post-perihelion; the total thermal energy varied as r(-3). The
7.3-12.8 mum color temperature was similar to1.5 times the blackbody tempe
rature, higher than that observed in any other comet. Silicate features at
10 and 25 mum were prominent in all 5 data sets, the largest heliocentric d
istances that silicate emission has been detected in a comet. The presence
of crystalline water ice grains is suggested from the 60 mum excess emissio
n at 4.6-4.9 AU, consistent with the observed Q(OH) if the icy grains were
slightly warmer than an equilibrium blackbody. The average albedo of the du
st is higher than that of comet P/Halley, but lower than other albedo measu
rements for Hale-Bopp nearer perihelion. There is no evidence for a compone
nt of cold, bright icy grains enhancing the scattered light at 4.6 AU. Simp
le models for a mixture of silicate and absorbing grains were fit to the IS
O spectra and photometry at 2.8 AU. The observed flux at lambda >100 mum re
quires a size distribution in which most of the mass is concentrated in lar
ge particles. Dust production rates of order 1.5 x 10(5) kg s(-1) at 2.8 AU
and 3 x 10(4) kg s(-1) at 4.6 AU have been found. They correspond to dust
to gas mass ratios of 6 to 10.