SATISFACTION RATINGS - MEANINGFUL OR MEANINGLESS

Authors
LUNNEN KM OGLES BM
Citation
Km. Lunnen et Bm. Ogles, SATISFACTION RATINGS - MEANINGFUL OR MEANINGLESS, Behavioral healthcare tomorrow, 6(4), 1997, pp. 49-51
Citations number
3
Categorie Soggetti
Psycology, Clinical","Heath Policy & Services
Journal title
Behavioral healthcare tomorrow → ACNP
ISSN journal
10638490
Volume
6
Issue
4
Year of publication
1997
Pages
49 - 51
Database
ISI
SICI code
1063-8490(1997)6:4<49:SR-MOM>2.0.ZU;2-O
Abstract
The measurement of consumer satisfaction with behavioral healthcare se rvices is increasing with market and regulatory requirements. Some org anizations refer to the results of their measures as ''outcomes.'' Som e confusion and debate has consequently arisen as to the meaning of co nsumer satisfaction and its relationship to other types of outcomes. I n this article, Lunnen and Ogles refer to existing research to clarify these meanings and relationships.