A knowledge-based multimedia telecare system to improve the provision of formal and informal care for the elderly and disabled

We have developed, a knowledge-based multimedia telecare system, based on a multimedia PC connected by ISDN at 128 kbit/s. The user display is a telev ision. Multimedia material is accessed through a browser-based interface. A remote-control handset is used as the main means of interaction, to ensure ease of use and overcome any initial reservations resulting from 'technoph obia' on the part of the informal carer. The system was used in 13 family h omes and four professional sites in Northern Ireland. The evaluations produ ced positive comments from the informal carers. There are plans to expand t he use of the system.