A model describing dynamically heterogeneous relaxation in complex coupled
systems is presented. The model predicts the splitting of a high-temperatur
e single Debye relaxation to a low-temperature bimodal relaxation. The bimo
dal process shows a crossover from a Debye-type relaxation to an approximat
ely stretched-exponential relaxation. Some general features of relaxation i
n complex systems emerge from the predictions of the model, and a compariso
n of the model with experiments is reported.