"Bucket brigades" are a way of sharing work on a flow line that results in
the spontaneous emergence of balance and consequent high throughput. All th
is happens without a work-content model or traditional assembly line balanc
ing technology. Here we show that bucket brigades can be effective even in
the presence of variability in the work content. In addition, we report con
firmation at the national distribution center of a major chain retailer, wh
ich experienced a 34% increase in productivity after the workers began pick
ing orders by bucket brigade.