Efficient electronic services for tourists in action

This paper introduces the concepts and technologies deployed within ESTIA(1 ), which is aiming to investigate means for the facilitation of business-to -consumer e-commerce in the tourism sector at the point of consumption. It leverages the potential of wireless networks to support services to both in dividuals and vendors in the tourism economy. ESTIA tools and services rang e from travel information presentation to brokering tools and platforms for targeted location, reservation and purchasing of products, recommendation and bundling of services and support for virtual traveller communities.