The lotus knowledge discovery system: Tools and experiences

The Lotus Knowledge Discovery System from IBM uses several leading-edge tec hnologies to systematically create associations between corporate expertise and information resources, personalize and organize knowledge for individu als and communities, and provide a place for teams to work, make decisions, and act. It also creates a searchable index, computes document values, and provides a search-and-browse user interface. This paper describes the tech nology behind the knowledge management components of the product and descri bes the experience of the United States Joint Forces Command, one of the pr oduct's earliest adopters. The Joint Forces Command combined a new knowledg e management methodology with the software tools, and the Lotus team gained valuable deployment experience in the process.