Two conflict potentials during IS development

Within the context of human functioning, this study proposes two conflict p otentials that possibly occur during IS development - users' substantive di ssension and emotional hostility, Results show that negative outcomes from the process are not due to the conflict between users and developers, but r ather are linked to the two potentials. That is, the construct for conflict potential is distinct from the construct for conflict itself. Our results also indicate that the negative effects of user substantive dissension may be ameliorated by user participation. We qualify the results by pointing ou t that societal and environmental differences between the Taiwanese sample population and analogous populations from countries with more developed inf ormation industries may affect some key factors. (C) 2001 Elsevier Science B.V. All rights reserved.