A case study in implementing CQI in a nursing education program

This article presents a case study of the implementation of a continuous qu ality improvement (CQI) effort in a school of nursing. By using the process of CQI reported in the literature and used in clinical settings, the schoo l has transformed its governance and structure to address issues of faculty , student, administrative, and staff performance and satisfaction, curricul um development, and organizational change. An annual "Report Card" monitors all CQI-related activities and provides structure for the feedback and cha nge that are integral to the process. Copyright (C) 2001 by W.B. Saunders C ompany.