S. Procter et Ad. Brown, COMPUTER-INTEGRATED OPERATIONS - THE INTRODUCTION OF A HOSPITAL INFORMATION SUPPORT SYSTEM, International journal of operations & production management, 17(7-8), 1997, pp. 746
Study of the integration of operations through the application of comp
uter technologies has focused on the manufacturing sector. In looking
at the difficulties found in operating these technologies, increasing
emphasis is being placed on their organizational aspects. These have b
een examined in depth by Ebers and Lieb, who concentrate on the social
processes in implementation and the effects of reducing organizationa
l slack. Applies this framework to the integration of information syst
ems in a UK hospital. Examines the effects of integration: the new sys
tem is circumvented and organizational slack is redistributed as well
as removed. Shows the importance of the cultural differences underlyin
g the social processes between those introducing and those using the s
ystem, as well as within each of these groups. The framework of analys
is provided by Ebers and Lieb thus proves to be quite robust. Conclude
s that our concern should not be computer-integrated manufacturing but
computer-integrated operations.