This paper examines results from an Australia-wide survey of multicultural
policies at the level of local government. Multicultural policies have the
potential to advance a local 'politics of difference', recasting governance
, such that citizenship is expanded. Multicultural policies are described i
n terms of access and equity programmes, community relations policies and s
ymbolic representations of cultural diversity and inclusive citizenship. Th
e questionnaire survey of managers within local government revealed a broad
array of good practices. However, there remained significant service gaps
for residents of non-English-speaking backgrounds as well as a general relu
ctance to tackle instances of serious intercommunal tension. There was also
some hesitancy to embrace the notion of a diverse local citizenry.