Designing and implementing an HR scorecard

Verizon HR has effectively designed and implemented a strategic rnayzagemev zt system, which is based upon the balanced scorecard model of Dr. David No rton and Dr. Robert Kaplan of Harvard Business School. The HR Balanced. Sco recard mas conceived with New Economy organizational dynamics in mind. The scorecard uses a broad range of "leading and. lagging" indicators-overall s trategy; operational processes, customer perceptions, and financials to eva luate the effectiveness of HR initiatives to the bottom li-ne. The HR Balan ced Scorecard provides the means to monitor workforce indicators, analyze w orkforce statistics, diagnose workforce issues, calculate the negative fina ncial impact, prescribe solutions, and track improvements. (C) 2001 John Wi ley & Sons, Inc.