Online banking: a field study of drivers, development challenges, and expectations

Online banking is the newest and least understood delivery channel for reta il banking services. Yet, few, if any, studies were reported quantifying th e issues relevant to this cutting-edge technology. This paper reports the r esults of a quantitative study of the perceptions of banks' executive and I T managers and potential customers with regard to the drivers, development challenges, and expectations of online banking. The findings will be useful for both researchers and practitioners who seek to understand the issues r elevant to online banking (C) 2001 Elsevier Science Ltd. All rights reserve d.