I show that it is quite possible to obtain saturating amplification in the
13.44-GHz maser which is so far unique to W3(OH), using a combined radiativ
e and collisional pumping scheme. The dominant radiative part of the pump i
nvolves far-infrared line overlap, and the far-infrared continuum is provid
ed by dust, modelled as either a two-component mixture or composite grains.
Transport of the far-infrared radiation is carried out via the accelerated
lambda iteration method. The observational link between 13.44-GHz and 6035
-MHz masers is reproduced by the model. Inadequate amplification in Sobolev
models probably results from the optical depth limitations imposed by this
approximation. I review the dust models used in far-infrared pumping model
s of OH masers, and conclude that the main consequence of moving from skewe
d blackbody functions to more sophisticated models is a selective pumping e
nhancement when ice mantles are included.