Using computers to deliver training: Which employees learn and why?

Compared to traditional instructor-led training, computer-delivered trainin g typically offers learners more control over their instruction. In learner -controlled environments, learner choices regarding practice level, time on task, and attention are expected to be critical determinants of training e ffectiveness. To examine the effect of learner choices in computer-based tr aining, a study was conducted with 78 employees taking an Intranet-delivere d training course. Learner choices were assessed and predicted with goal or ientation (mastery and performance) and learning self-efficacy, as well as age, education, and computer experience. Results indicate considerable vari ability among trainees in practice level and time on task, which both predi ct knowledge gain. Performance orientation interacted with learning self-ef ficacy to determine practice level, and mastery orientation had an unexpect ed negative effect. Implications for the use of computers to deliver traini ng and for future research are discussed.