Discriminating factors of information systems function performance in HongKong firms practising TQM

This paper proposes an effective way to improve poor performance of ISF. Th e result finding was based on a questionnaire survey, and the selected resp ondents were asked to evaluate the adoption level of the TQM concept in gov erning their information systems function. Through the tests of reliability and validity, the proposed instrument was verified as a good measuring too l. The findings show that dissatisfying performers of ISF should pay more e mphasis on the practices of user focus, IS top management support, and IS p roduct/service design.