An investigation of the use of intranet technology in UK retail banks

Reports results of a two-part questionnaire survey of information technolog y (IT) managers at 21 major UK retail banks, some of whom are using intrane ts and some not, to determine the degree of acceptance of intranets in the UK banking sector and to reveal the extent, of and reasons for, the adoptio n of intranets in their back offices; to explore the existing problems of u sing intranets; and to reveal the potential usage and development of intran ets in the near future. The response rates for banks using intranets and th ose not using intranets was 46.15% and 42.68% respectively. The results ind icated that the respondents are very positive (80%) about using the intrane t as an ideal platform for all their information systems and only 20% feel its utility is exaggerated. A phased approach is recommended for the introd uction of an intranet which allows both users and administrators to learn a nd improve the intranet in the deployment process in a cost-effective way.