Almost all governments and non-governmental organisations in developing cou
ntries use a community-based rehabilitation (CBR) approach to work with dis
abled people. Although disabled people's organisations reject the categoris
ation of disability in individual terms, 'medical rehabilitation' is still
regarded as an important but time limited process within rehabilitation. Th
e paper lists measures and methods used in a comprehensive evaluation, and
presents a practical method to examine the quality of medical rehabilitatio
n. The method was developed and applied in an evaluation of service needs a
nd service provision for disabled people in low-income communities, for the
Ministry of Welfare, Government of India. The method described is a tracer
approach. It assesses quality in three aspects of medical rehabilitation:
(i) Technical quality, based on application of minimum technical standards
for each impairment.
(ii) Interpersonal quality, by observation of service sessions and intervie
ws with service users.
(iii) Management (structural) quality, by comparing the rehabilitation goal
s of service users and service providers.
The method differs from most others in that it is process oriented, as oppo
sed to output oriented. The method meets the challenges of providing low-co
st assessment of a difficult outcome measure (the quality of medical rehabi
litation), within a complex process (CBR). It is anticipated that the trace
r method will be useful to the objective evaluation of disability services
throughout the developing world. (C) 2001 Elsevier Science Ltd. All rights
reserved.