We present an example of a C*-subalgebra A of B(H) and a bounded linear map
from A to B(K) which does not admit any bounded linear extension. This gen
eralizes the result of Robertson and gives the answer to a problem raised b
y Pisier. Using the same idea, we compute the exactness constants of some Q
-spaces. This solves a problem raised by Oikhberg. We also construct a Q-sp
ace which is not locally reflexive.