MANAGING AND EVALUATING CUSTOMER COMPLAINT PROCEDURES IN LOCAL-GOVERNMENT

Authors
DALRYMPLE JF DONNELLY M
Citation
Jf. Dalrymple et M. Donnelly, MANAGING AND EVALUATING CUSTOMER COMPLAINT PROCEDURES IN LOCAL-GOVERNMENT, Total quality management, 8(2-3), 1997, pp. 130-134
Citations number
6
Categorie Soggetti
Management
Journal title
Total quality management → ACNP
ISSN journal
09544127
Volume
8
Issue
2-3
Year of publication
1997
Pages
130 - 134
Database
ISI
SICI code
0954-4127(1997)8:2-3<130:MAECCP>2.0.ZU;2-D