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ITA
ENG
La massima soddisfazione stimola la fedeltà
Authors
Jones, Thomas O.
Sasser, Earl W. Jr.
Citation
Thomas O. Jones et Earl W. Jr. Sasser, La massima soddisfazione stimola la fedeltà, Harvard business review, (4), 1996, pp. 43-53
Journal title
Harvard business review
→
ACNP
Issue
4
Year of publication
1996
Pages
43 - 53
Database
ESSPER
SICI code