Statistical estimation of the service quality from customer point of view : the case of broadcasting service

Authors
Erto, Pasquale
Citation
Pasquale Erto, Statistical estimation of the service quality from customer point of view : the case of broadcasting service, Statistica applicata, 9(1), 1997, pp. 161-171
Journal title
Statistica applicata
ISSN journal
11251964 → ACNP
Volume
9
Issue
1
Year of publication
1997
Pages
161 - 171
Database
ESSPER
SICI code
1125-1964(1997)9:1<161:SEOTSQ>2.0.ZU;2-D