A PRAGMATIC APPROACH TO MEASURING AND EVALUATING HOSPITAL RESTRUCTURING EFFORTS

Organizations have expended enormous resources to restructure care del ivery. Despite the growing literature describing these organizational innovations, there is a paucity of credible data that reflects systema tic measurement and evaluation of such changes. This report not only d escribes a comprehensive research based restructuring effort in a 720 bed acute-care hospital, but it also describes an outcomes evaluation strategy and associated findings that may serve as a model and guide f or other healthcare institutions.