This brief article describes the process used by a mental health case
management program in Toronto, Canada, to involve consumers in trainin
g staff members to more effectively address partnership issues with cl
ients. Using information gathered from several clients of the service
and from the case managers, a mental health consumer trainer led an in
-depth discussion with staff members on the situations and variables t
hat impact on partnership. The effect of this seminar on the practice
of the staff several months later is described.