CHALLENGING GROUP SUPPORT SYSTEMS RESEARCH - THE CASE FOR STRATEGIC DECISION-MAKING

Strategic decision making (SDM) often occurs in groups that can benefi t from the use of group support systems (GSS). However, no comprehensi ve review of this logical intersection has been made. We explore this intersection by viewing GSS research through the lens of SDM. First, S DM is broadly characterized and a model of GSS-mediated SDM is produce d. Second, we review empirical GSS research linking these findings to the characteristics of SDM. We conclude that GSS research has not prod uced sufficient knowledge about group history, heterogeneity, member e xperience. task type, time pressure, technology or tool effects, and d ecision consensus for a favorable evaluation of SDM in GSS groups. SDM in GSS groups challenges researchers to study the effects of group pr ocesses such as those just mentioned in a context that involves ongoin g and established groups, political activity, and a multiplicity of ta sks.