TOWARDS ACCESS SERVICES - SUPPLY TIMES, QUALITY-CONTROL AND PERFORMANCE-RELATED SERVICES

Authors
BOYD N
Citation
N. Boyd, TOWARDS ACCESS SERVICES - SUPPLY TIMES, QUALITY-CONTROL AND PERFORMANCE-RELATED SERVICES, Interlending & document supply, 25(3), 1997, pp. 118
Citations number
2
Categorie Soggetti
Information Science & Library Science
Journal title
Interlending & document supply → ACNP
ISSN journal
02641615
Volume
25
Issue
3
Year of publication
1997
Database
ISI
SICI code
0264-1615(1997)25:3<118:TAS-ST>2.0.ZU;2-0
Abstract
Reports on a recent pilot survey carried out between six public librar y authorities within LASER (London and South Eastern Library Region), the largest library region in the UK (covering 43 local authorities). The aim of the survey was to ascertain the total supply time for an in terlibrary loan (ILL) request, from reader request to the item being i n their hand, by measuring each stage of an ILL's progress. Highlights difficulties involved in collecting and assessing data of this nature and stresses the need for further work in this area.