Citation: L. Mccarthy, USING CUSTOMER SATISFACTION MEASUREMENT AS A KEY STRATEGIC TOOL AND DRIVER OF CUSTOMER-FOCUSED CHANGE IN A TRANSFORMING ORGANIZATION, British telecommunications engineering, 17, 1998, pp. 3-6
Citation: Dr. Russo, ADVICE FROM THE TRENCHES - CHALLENGES FOR TELCOS - SERVICE AND NETWORK MANAGEMENT IN A MULTI-PROVIDER ENVIRONMENT, British telecommunications engineering, 17, 1998, pp. 7-10
Citation: Jr. Ramirez, REGULATORY CHANGES OF TELECOMMUNICATIONS IN SPAIN FOR THE NEW ERA OF GLOBALIZATION AND LIBERALIZATION, British telecommunications engineering, 17, 1998, pp. 25-28
Citation: F. Depuydt et G. Bilsen, A METHODOLOGY FOR INTEROPERABLE NETWORK AND SERVICE MANAGEMENT-SYSTEMDESIGN, British telecommunications engineering, 17, 1998, pp. 53-60
Citation: R. Vercelli, QUALITY OF SERVICE AND NETWORK PERFORMANCE ISSUES IN A MULTI-PROVIDERENVIRONMENT, British telecommunications engineering, 17, 1998, pp. 61-67
Citation: H. Felbeckerjanho, NEW IN-SERVICES IN LIBERALIZED TELECOMMUNICATIONS MARKETS - POTENTIALAND TECHNICAL TRENDS, British telecommunications engineering, 17, 1998, pp. 76-79
Citation: K. Moustakas, COMBATING TELECOMMUNICATIONS FRAUD IN THE MULTI VENDOR ENVIRONMENT, British telecommunications engineering, 17, 1998, pp. 80-82
Citation: Dj. Swift et G. Tooke, NUMBER PORTABILITY - AN OPPORTUNITY FOR ALTERNATIVE CARRIERS, British telecommunications engineering, 17, 1998, pp. 83-87
Citation: B. Jacobfeuerborn, COEXISTENCE OF VARIOUS OPERATORS IN THE MOBILE TELECOMMUNICATIONS MARKET, British telecommunications engineering, 17, 1998, pp. 92-95
Citation: A. Constantinescu, NETSQUARE - A MULTIPURPOSE TOOL FOR TELECOMMUNICATIONS BUSINESS, British telecommunications engineering, 17, 1998, pp. 102-104
Citation: S. Coney, IMPLEMENTING SERVICE MANAGEMENT TO COMPETITIVE ADVANTAGE FOR OPERATORS, British telecommunications engineering, 17, 1998, pp. 110-114