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Results: 1-25/130
Authors:
JOHNSTON R
Citation: R. Johnston, UNTITLED, International journal of service industry management, 9(5), 1998, pp. 401-401
Authors:
CHEN TY
YEH TL
Citation: Ty. Chen et Tl. Yeh, A STUDY OF EFFICIENCY EVALUATION IN TAIWAN BANKS, International journal of service industry management, 9(5), 1998, pp. 402
Authors:
MATTSSON J
DENHARING MJ
Citation: J. Mattsson et Mj. Denharing, COMMUNICATION DYNAMICS IN THE SERVICE ENCOUNTER - A LINGUISTIC STUDY IN A HOTEL CONFERENCE DEPARTMENT, International journal of service industry management, 9(5), 1998, pp. 416
Authors:
DERUYTER K
WETZELS M
BLOEMER J
Citation: K. Deruyter et al., ON THE RELATIONSHIP BETWEEN PERCEIVED SERVICE QUALITY, SERVICE LOYALTY AND SWITCHING COSTS, International journal of service industry management, 9(5), 1998, pp. 436
Authors:
COLGATE M
STEWART K
Citation: M. Colgate et K. Stewart, THE CHALLENGE OF RELATIONSHIPS IN SERVICES - A NEW-ZEALAND STUDY, International journal of service industry management, 9(5), 1998, pp. 454
THE INFLUENCE OF ORGANIZATIONAL CULTURE AND INTERNAL POLITICS ON NEW SERVICE DESIGN AND INTRODUCTION
Authors:
STUART FI
Citation: Fi. Stuart, THE INFLUENCE OF ORGANIZATIONAL CULTURE AND INTERNAL POLITICS ON NEW SERVICE DESIGN AND INTRODUCTION, International journal of service industry management, 9(5), 1998, pp. 469
Authors:
GUMMESON E
Citation: E. Gummeson, SERVICE PRODUCTIVITY, International journal of service industry management, 9(4), 1998, pp. 320-321
Authors:
ARMISTEAD C
MACHIN S
Citation: C. Armistead et S. Machin, BUSINESS PROCESS MANAGEMENT - IMPLICATIONS FOR PRODUCTIVITY IN MULTISTAGE SERVICE NETWORKS, International journal of service industry management, 9(4), 1998, pp. 323
Authors:
KUPERS W
Citation: W. Kupers, PHENOMENOLOGY OF EMBODIED PRODUCTIVITY IN SERVICES, International journal of service industry management, 9(4), 1998, pp. 337
Authors:
VANLOOY B
GEMMEL P
DESMET S
VANDIERDONCK R
SERNEELS S
Citation: B. Vanlooy et al., DEALING WITH PRODUCTIVITY AND QUALITY INDICATORS IN A SERVICE ENVIRONMENT - SOME FIELD EXPERIENCES, International journal of service industry management, 9(4), 1998, pp. 359
Authors:
VUORINEN I
JARVINEN R
LEHTINEN U
Citation: I. Vuorinen et al., CONTENT AND MEASUREMENT OF PRODUCTIVITY IN THE SERVICE SECTOR - A CONCEPTUAL ANALYSIS WITH AN ILLUSTRATIVE CASE FROM THE INSURANCE BUSINESS, International journal of service industry management, 9(4), 1998, pp. 377
Authors:
BOWEN DE
YOUNGDAHL WE
Citation: De. Bowen et We. Youngdahl, LEAN SERVICE - IN DEFENSE OF A PRODUCTION-LINE APPROACH, International journal of service industry management, 9(3), 1998, pp. 207
Authors:
GOODALE JC
TUNC E
Citation: Jc. Goodale et E. Tunc, TOUR SCHEDULING WITH DYNAMIC SERVICE RATES, International journal of service industry management, 9(3), 1998, pp. 226
Authors:
JOHNS N
HOWARD A
Citation: N. Johns et A. Howard, CUSTOMER EXPECTATIONS VERSUS PERCEPTIONS OF SERVICE PERFORMANCE IN THE FOODSERVICE INDUSTRY, International journal of service industry management, 9(3), 1998, pp. 248
Authors:
MEADOWS M
DIBB S
Citation: M. Meadows et S. Dibb, ASSESSING THE IMPLEMENTATION OF MARKET-SEGMENTATION IN RETAIL FINANCIAL SERVICES, International journal of service industry management, 9(3), 1998, pp. 266
Authors:
WELSLIPS I
VANDERVEN M
PIETERS R
Citation: I. Welslips et al., CRITICAL SERVICES DIMENSIONS - AN EMPIRICAL-INVESTIGATION ACROSS 6 INDUSTRIES, International journal of service industry management, 9(3), 1998, pp. 286
Authors:
FITZGERALD M
Citation: M. Fitzgerald, SERVICES MARKETING - ZEITHAML,VA, BITNER,MJ, International journal of service industry management, 9(3), 1998, pp. 310-311
Authors:
CASTLE J
Citation: J. Castle, MULTI METHODOLOGY - MINGERS,J, GILL,A, International journal of service industry management, 9(3), 1998, pp. 311-312
Authors:
MORRIS B
Citation: B. Morris, THE SERVICE PROFIT CHAIN - HOW LEADING COMPANIES LINK PROFIT AND GROWTH TO LOYALTY, SATISFACTION, AND VALUE - HESKETT,JL, SASSER,WE, SCHLESINGER,LA, International journal of service industry management, 9(3), 1998, pp. 312-313
Authors:
FITZGERALD M
Citation: M. Fitzgerald, ESSENTIALS OF SERVICES MARKETING - HOFFMAN,DK, BATESON,JEG, International journal of service industry management, 9(3), 1998, pp. 314-314
Authors:
CRONIN J
Citation: J. Cronin, THE ROLE OF SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE MANAGEMENT OF MARKET RELATIONSHIPS, International journal of service industry management, 9(2), 1998, pp. 102-102
Authors:
ROSEN DE
SURPRENANT C
Citation: De. Rosen et C. Surprenant, EVALUATING RELATIONSHIPS - ARE SATISFACTION AND QUALITY ENOUGH, International journal of service industry management, 9(2), 1998, pp. 103
Authors:
GRAYSON K
Citation: K. Grayson, CUSTOMER RESPONSES TO EMOTIONAL LABOR IN DISCRETE AND RELATIONAL SERVICE EXCHANGE, International journal of service industry management, 9(2), 1998, pp. 126
Authors:
SHEMWELL DJ
YAVAS U
BILGIN Z
Citation: Dj. Shemwell et al., CUSTOMER-SERVICE PROVIDER RELATIONSHIPS - AN EMPIRICAL-TEST OF A MODEL OF SERVICE QUALITY, SATISFACTION AND RELATIONSHIP-ORIENTED OUTCOMES, International journal of service industry management, 9(2), 1998, pp. 155
Authors:
SODERLUND M
Citation: M. Soderlund, CUSTOMER SATISFACTION AND ITS CONSEQUENCES ON CUSTOMER BEHAVIOR REVISITED - THE IMPACT OF DIFFERENT LEVELS OF SATISFACTION ON WORD-OF-MOUTH, FEEDBACK TO THE SUPPLIER AND LOYALTY, International journal of service industry management, 9(2), 1998, pp. 169