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Results: 76-100/225
Authors:
Eiglier, P
Citation: P. Eiglier, Interdisciplinary advances in services management, INT J S IND, 10(2), 1999, pp. 116-117
Authors:
Bowen, DE
Johnston, R
Citation: De. Bowen et R. Johnston, Internal service recovery: developing a new construct, INT J S IND, 10(2), 1999, pp. 118-131
Authors:
Caru, A
Cugini, A
Citation: A. Caru et A. Cugini, Profitability and customer satisfaction in services - An integrated perspective between marketing and cost management analysis, INT J S IND, 10(2), 1999, pp. 132-156
Authors:
Delaunay, JC
Citation: Jc. Delaunay, Capital and other inputs in the production of services - What impact on service relationships?, INT J S IND, 10(2), 1999, pp. 157-170
Authors:
Durrande-Moreau, A
Citation: A. Durrande-moreau, Waiting for service: ten years of empirical research, INT J S IND, 10(2), 1999, pp. 171-189
Authors:
Mulligan, P
Citation: P. Mulligan, Differentiating service tasks for IT application - An exploratory analysisin financial services, INT J S IND, 10(2), 1999, pp. 190-210
Authors:
Ng, ICL
Wirtz, J
Lee, KS
Citation: Icl. Ng et al., The strategic role of unused service capacity, INT J S IND, 10(2), 1999, pp. 211-238
Authors:
Pullman, ME
Moore, WL
Citation: Me. Pullman et Wl. Moore, Optimal service design: integrating marketing and operations perspectives, INT J S IND, 10(2), 1999, pp. 239-260
Authors:
Alltimes, JE
Citation: Je. Alltimes, The organisation of innovation in services, INT J S IND, 10(2), 1999, pp. 261-262
Authors:
Morris, B
Citation: B. Morris, Operations management, 2nd edition, INT J S IND, 10(2), 1999, pp. 262-263
Authors:
Morris, B
Citation: B. Morris, Service management: Operations, strategy and information technology, 2nd edition, INT J S IND, 10(2), 1999, pp. 263-263
Authors:
Johnston, R
Citation: R. Johnston, Untitled, INT J S IND, 10(1), 1999, pp. 6-6
Authors:
Auty, S
Long, G
Citation: S. Auty et G. Long, "Tribal warfare" and gaps affecting internal service quality, INT J S IND, 10(1), 1999, pp. 7-22
Authors:
Lievens, A
Moenaert, RK
S'Jegers, R
Citation: A. Lievens et al., Linking communication to innovation success in the financial services industry: a case study analysis, INT J S IND, 10(1), 1999, pp. 23-47
Authors:
Mills, PK
Moshavi, DS
Citation: Pk. Mills et Ds. Moshavi, Professional concern: managing knowledge-based service relationships, INT J S IND, 10(1), 1999, pp. 48-67
Authors:
Tansik, DA
Routhieaux, R
Citation: Da. Tansik et R. Routhieaux, Customer stress-relaxation: the impact of music in a hospital waiting room, INT J S IND, 10(1), 1999, pp. 68-81
Authors:
Wirtz, J
Bateson, JEG
Citation: J. Wirtz et Jeg. Bateson, Introducing uncertain performance expectations in satisfaction models for services, INT J S IND, 10(1), 1999, pp. 82-99
Authors:
Morris, B
Citation: B. Morris, Services management: An integrated approach, INT J S IND, 10(1), 1999, pp. 100-101
Authors:
Morris, B
Citation: B. Morris, New public sector marketing, INT J S IND, 10(1), 1999, pp. 101-102
Authors:
Perkins, DA
Citation: Da. Perkins, Business planning in the health service, INT J S IND, 10(1), 1999, pp. 102-103
Authors:
JOHNSTON R
Citation: R. Johnston, UNTITLED, International journal of service industry management, 9(5), 1998, pp. 401-401
Authors:
CHEN TY
YEH TL
Citation: Ty. Chen et Tl. Yeh, A STUDY OF EFFICIENCY EVALUATION IN TAIWAN BANKS, International journal of service industry management, 9(5), 1998, pp. 402
Authors:
MATTSSON J
DENHARING MJ
Citation: J. Mattsson et Mj. Denharing, COMMUNICATION DYNAMICS IN THE SERVICE ENCOUNTER - A LINGUISTIC STUDY IN A HOTEL CONFERENCE DEPARTMENT, International journal of service industry management, 9(5), 1998, pp. 416
Authors:
DERUYTER K
WETZELS M
BLOEMER J
Citation: K. Deruyter et al., ON THE RELATIONSHIP BETWEEN PERCEIVED SERVICE QUALITY, SERVICE LOYALTY AND SWITCHING COSTS, International journal of service industry management, 9(5), 1998, pp. 436
Authors:
COLGATE M
STEWART K
Citation: M. Colgate et K. Stewart, THE CHALLENGE OF RELATIONSHIPS IN SERVICES - A NEW-ZEALAND STUDY, International journal of service industry management, 9(5), 1998, pp. 454