Authors: BOYT T HARVEY M

Citation: T. Boyt et M. Harvey, CLASSIFICATION OF INDUSTRIAL SERVICES - A MODEL WITH STRATEGIC IMPLICATIONS, Industrial marketing management, 26(4), 1997, pp. 291-300

Authors: LUSCH RF BOYT T SCHULER D

Citation: Rf. Lusch et al., EMPLOYEES AS CUSTOMERS - THE ROLE OF SOCIAL CONTROLS AND EMPLOYEE SOCIALIZATION IN DEVELOPING PATRONAGE, Journal of business research, 35(3), 1996, pp. 179-187