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Authors: Gutek, BA Cherry, B Bhappu, AD Schneider, S Woolf, L
Citation: Ba. Gutek et al., Features of service relationships and encounters, WORK OCCUP, 27(3), 2000, pp. 319-352

Authors: Bhappu, AD
Citation: Ad. Bhappu, The Japanese family: An institutional logic for Japanese corporate networks and Japanese management, ACAD MGMT R, 25(2), 2000, pp. 409-415

Authors: Gutek, BA Bhappu, AD Liao-Troth, MA Cherry, B
Citation: Ba. Gutek et al., Distinguishing between service relationships and encounters, J APPL PSYC, 84(2), 1999, pp. 218-233
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