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BOERSTLER H
FOSTER RW
OCONNOR EJ
OBRIEN JL
SHORTELL SM
CARMAN JM
HUGHES FX
Citation: H. Boerstler et al., IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT - CONVENTIONAL WISDOM VERSUS REALITY, Hospital & health services administration, 41(2), 1996, pp. 143-159
Authors:
CARMAN JM
SHORTELL SM
FOSTER RW
HUGHES EFX
BOERSTLER H
OBRIEN JL
OCONNOR EJ
Citation: Jm. Carman et al., KEYS FOR SUCCESSFUL IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT IN HOSPITALS, Health care management review, 21(1), 1996, pp. 48-60
Authors:
SHORTELL SM
OBRIEN JL
CARMAN JM
FOSTER RW
HUGHES EFX
BOERSTLER H
OCONNOR EJ
Citation: Sm. Shortell et al., ASSESSING THE IMPACT OF CONTINUOUS-QUALITY-IMPROVEMENT TOTAL-QUALITY-MANAGEMENT - CONCEPT VERSUS IMPLEMENTATION, Health services research, 30(2), 1995, pp. 377-401
Citation: Jm. Carman, CONTINUOUS QUALITY IMPROVEMENT AS A SURVIVAL STRATEGY - THE SOUTHERN PACIFIC EXPERIENCE, California management review, 35(3), 1993, pp. 118-132