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Results: 2
Sense making: Trojan horse? Pandora's box?
Authors: Craig-Lees, M
Citation: M. Craig-lees, Sense making: Trojan horse? Pandora's box?, PSYCHOL MAR, 18(5), 2001, pp. 513-526
Technology-enabled service delivery - At risk of compromising the customer-service provider connection?
Authors: Walker, RH Craig-Lees, M
Citation: Rh. Walker et M. Craig-lees, Technology-enabled service delivery - At risk of compromising the customer-service provider connection?, ADV INT MAR, 2000, pp. 305-322
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