Authors: Dieter Zapf Melanie Holz

Citation: Dieter Zapf et Melanie Holz, On the positive and negative effects of emotion work in organizations, European journal of work and organizational psychology , 15(1), 2006, pp. 1-28

Authors: Dieter Zapf Carmen Knorz Matthias Kulla

Citation: Dieter Zapf et al., On the relationship between mobbing factors and job content, social work environment and health outcomes, European journal of work and organizational psychology , 5(2), 1996, pp. 215-237

Authors: Dieter Zapf Amela Isic Myriam Bechtoldt Patricia Blau

Citation: Dieter Zapf et al., What is typical for call centre jobs? Job characteristic and service interactions in different call centre, European journal of work and organizational psychology , 12(4), 2003, pp. 311-340

Authors: Dieter Zapf Stale Einarsen

Citation: Dieter Zapf et Stale Einarsen, Bullying in the workplace: recent trends in research and practice : an introduction, European journal of work and organizational psychology , 10(4), 2001, pp. 369-373

Authors: Dieter Zapf Christoph Vogt Claudia Seifert Heidrun Mertini Amela Isic

Citation: Dieter Zapf et al., Emotion work as a source of stress: the concept and development of an instrument, European journal of work and organizational psychology , 8(3), 1999, pp. 371-400

Authors: Dieter Zapf Claudia Gross

Citation: Dieter Zapf et Claudia Gross, Conflict escalation and coping with workplace bullying: a replication and extension, European journal of work and organizational psychology , 10(4), 2001, pp. 497-522