Authors: Shortell, SM Jones, RH Rademaker, AW Gillies, RR Dranove, DS Hughes, EFX Budetti, PP Reynolds, KSE Huang, CF

Citation: Sm. Shortell et al., Assessing the impact of total quality management and organizational culture on multiple outcomes of care for coronary artery bypass graft surgery patients, MED CARE, 38(2), 2000, pp. 207-217