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Authors: Arnold B. Bakker Evangelia Demerouti Wilmar B. Schaufeli

Citation: Arnold B. Bakker et al., Dual processes at work in a call centre: an application of the job demands - resources model, European journal of work and organizational psychology , 12(4), 2003, pp. 393-417

Authors: Evangelia Demerouti Arnold B. Bakker Friedhelm Nachreiner Margit Ebbinghaus

Citation: Evangelia Demerouti et al., From mental strain to burnout, European journal of work and organizational psychology , 11(4), 2002, pp. 423-441