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Results: 1-3 |
Results: 3
CODES OF ETHICS AMONG CORPORATE RESEARCH DEPARTMENTS, MARKETING-RESEARCH FIRMS, AND DATA SUBCONTRACTORS - AN EXAMINATION OF A 3-COMMUNITIESMETAPHOR
Authors: FERRELL OC HARTLINE MD MCDANIEL SW
Citation: Oc. Ferrell et al., CODES OF ETHICS AMONG CORPORATE RESEARCH DEPARTMENTS, MARKETING-RESEARCH FIRMS, AND DATA SUBCONTRACTORS - AN EXAMINATION OF A 3-COMMUNITIESMETAPHOR, Journal of business ethics, 17(5), 1998, pp. 503-516
EMPLOYEE PERFORMANCE CUES IN A HOTEL SERVICE ENVIRONMENT - INFLUENCE ON PERCEIVED SERVICE QUALITY, VALUE, AND WORD-OF-MOUTH INTENTIONS
Authors: HARTLINE MD JONES KC
Citation: Md. Hartline et Kc. Jones, EMPLOYEE PERFORMANCE CUES IN A HOTEL SERVICE ENVIRONMENT - INFLUENCE ON PERCEIVED SERVICE QUALITY, VALUE, AND WORD-OF-MOUTH INTENTIONS, Journal of business research, 35(3), 1996, pp. 207-215
THE MANAGEMENT OF CUSTOMER-CONTACT SERVICE EMPLOYEES - AN EMPIRICAL-INVESTIGATION
Authors: HARTLINE MD FERRELL OC
Citation: Md. Hartline et Oc. Ferrell, THE MANAGEMENT OF CUSTOMER-CONTACT SERVICE EMPLOYEES - AN EMPIRICAL-INVESTIGATION, Journal of marketing, 60(4), 1996, pp. 52-70
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