Authors: Klassen, KJ Rohleder, TR

Citation: Kj. Klassen et Tr. Rohleder, Combining operations and marketing to manage capacity and demand in services, SERV IND J, 21(2), 2001, pp. 1-30

Authors: Rohleder, TR Klassen, KJ

Citation: Tr. Rohleder et Kj. Klassen, Using client-variance information to improve dynamic appointment scheduling performance, OMEGA-INT J, 28(3), 2000, pp. 293-302

Authors: Klassen, KJ

Citation: Kj. Klassen, Efficiency and productivity measures for high contact services (vol 18, pg1, 1998), SERV IND J, 19(1), 1999, pp. CP2-CP2

Authors: Klassen, KJ Shackelford, DA

Citation: Kj. Klassen et Da. Shackelford, State and provincial corporate tax planning: income shifting and sales apportionment factor management, J ACCOUNT E, 25(3), 1998, pp. 385-406